Rick Miller featured in Personal Excellence Magazine, January 2012:
To improve performance and results, you need to connect people and pieces that have been traditionally disconnected, thanks to conventional thinking.
Conventional thinking is no longer acceptable because it: 1) disconnects managers and leaders (“Managers do the right things, while leaders do things right; manage things and lead people”); 2) disconnects professional and personal life (“it’s just business”); 3) disconnects the value of looking for guidance from personal reflection (feeling, thinking) as opposed to taking action (speaking, writing, acting) or relying on the opinions of others; and 4) disconnects the power of all potential leaders from the impact of a few people at the top of the hierarchy.
To facilitate connected leadership, I developed an All-In Leadership Roadmap that connects sets of choices, including Discipline, Insight, Support, and Creativity (DISC), and asks you to self-assess your actions and attributes in these areas.
• Discipline starts with a vision. Who are you and what do you stand for? It is followed by a strategy and plan to accomplish that vision. After you plan the work, you work the plan. Discipline is required to build trust. Instead of relying solely on strong central control over decision-making, you decentralize decision-making and build appropriate controls to build rapid response capability to make critical adjustments.
• Insight starts with self-understanding. As a connected leader, you understand who you are and what you stand for. With all the change that surrounds us today, people are looking for leaders who are reliable and confident in themselves. These leaders can integrate information that comes from others with their gut instincts and trust their own voice. They find that voice when they are focused, present, accepting, generous, and grateful. Connected leaders also understand the downside to multi-tasking. They know that by devoting all of their focus to a given individual, communication can be enhanced and relationships strengthened.
• Support for others is effective only after you understand their needs. It starts by listening to understand and learn from everyone and every opportunity—being willing to accept the input of others. It can be challenging to be confident, clear, concise, convincing, and compelling—and also be open at all times to input. Support also includes questioning, inspiring, encouraging, enabling, and role modeling for others.
• Creativity is at its fullest and is unleashed when you connect what you do to who you are. When you connect your internal creativity (your feelings and thoughts) to your external creativity (your written and spoken words and your actions), you see a dramatic increase in both your effectiveness and your positive influence. Knowing that your words matter, you connect your email language with the words you use in everyday conversations. You also integrate your personal and professional roles and remain true to yourself and what you believe in.
In his new book Great by Choice, Jim Collins and co-author Morten Hanson write: “It is not discipline alone that makes greatness, but the combination of discipline and creativity.”
The DISConnect strategy is supported by a strong focus on core values. When you are managing or guiding others, your values (values like truth, respect, teamwork, equality, service, and connection) are visible in word and action. Values become the ultimate glue that holds people and organizations together when everything else is changing.
When you connect what has traditionally been disconnected, amazing things happen. The potential of all people is released, leading to turnaround performance, along with improved results and resilience.