Rick is a servant leader, a student-teacher, and a go-to Chief. He is also an experienced and trusted confidant, an author, a sought-after speaker, and an expert at driving sustainable growth. For over 30 years, Rick served as a successful business executive in roles including President and/or CEO in a Fortune 10, a Fortune 30, a startup, and a non-profit. In each case, he was recruited from the outside to turn around poor performance in difficult times. Rick Miller is a Chief not because of his many high-ranking titles, but because of his ability to bring out the best in others—and in himself—using the choices he developed in his Power Compass.
Across different industries and facing challenges that range from a market crash to a war zone, unethical competitors, and friendly fire from inside his own company, Rick led teams that have repeatedly tripled the growth rates of million and billion dollar organizations. At the same time, these companies drove record levels of customer and employee satisfaction and loyalty.
Rick has been in demand for the past ten years as a confidential adviser to many of today’s most senior executives, and is extensively connected within the global business and leadership communities. Rick continues to serve senior executives by offering broad business experience in six specific areas: customers, competitors, costs, capital, communities, and culture. Rick helps senior leaders ask the right questions.
Few career business executives have proven they can deliver sustained next-level revenue and profit growth at different companies, of different sizes, in different industries, and in tough times. Fewer have a track record of growing leaders as a primary strategy. Very few are also servant leaders who have demonstrated an ability to help other senior leaders grow their businesses and experience personal growth by drawing on first-hand experience from the front lines.
Rick Miller is one of the very few.
Rick began his career in 1980 as a sales trainee in the tech industry working for Sperry Corporation. There he learned important lessons about relationships, accountability, and constant change. Rick developed skills as a turnaround specialist and rose to serve as a Division VP/GM for the North America Division.
Rick left Sperry in 1995 to serve as a Corporate Officer at AT&T, running a “long-lines” unit—he was AT&T’s first outside recruit for that position in 100 years. Rick’s team tripled the growth rate to 15% and held it for three years as they built a robust $5B unit. Rick was then promoted to President of Global Services.
In 2000, Rick was recruited by the internet start-up, Opus 360, to serve as President and COO. During the market crash of 2000, Rick’s team completed a successful IPO while dramatically increasing revenue and profit.
Then in 2002, Rick was recruited as the first hire of a newly-appointed Lucent Technologies CEO to turnaround sales at the $21B telecommunications provider. After the company returned to profitability, Rick was asked to serve as President of Lucent’s Government unit, which became the fastest growing unit at Lucent for the next three years.
During this period, Rick also led the non-profit organization, The Balance & Stretch Center. As President and CEO, he led the development of products used by other non-profits to help children with diabetes.
Since mid-2008, Rick has worked with senior leaders across many industries including hi-tech, pharmaceutical, manufacturing, automotive, media services, financial services, and in non-profit organizations. First at Choices & Success LLC and now at BEING CHIEF LLC, the result is always growth.
Rick also works with the Weatherhead School of Management at Case Western University. Specifically, as a Senior Advisor to The Strategic Innovation Lab at The Fowler Center for Business as an Agent of World Benefit, Rick offers counsel to engage the business community in programs that lead to sustainable long-term growth.
Rick earned a bachelor’s degree from Bentley University and an MBA from Columbia. He currently lives in Morristown, NJ.